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ATD has curated a number of resources to help you build a better understanding of AI, its impact on the field, and how you might be able to begin leveraging it in your organization.

Artificial Intelligence in Talent Development Resources

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Artificial Intelligence Resources

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AI for Instructional Design Workshop

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AI for Talent Development Workshop

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ATD TechKnowledge

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Feb 12–13, 2025
Where Knowledge & Tech Converge.

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AI in Learning and Talent Development Research Report

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Businesses are continuously tasked with delivering the “right content,” the “right format,” at the “right time and place” to remain relevant to their audiences.The surrounding technology landscape is constantly evolving with new tools and capabilities that enable businesses to get more out of their content. This means that businesses need better control over their inventory of valuable content to utilize these tools to the fullest. This sparks the inevitable question: “What content do I have, don’t I have, or should I have?” (Shown in the following model.)The key questions to help you get started with your content evaluation are:What is the right content?Which format do my consumers prefer?Where are my consumers looking for content, and when?Imagine your content became a data set combined with data sets from other systems and could provide you the answers! Content Intelligence is about talking to your content. More correctly, treating that content as data, as you would website usage or a customer’s purchase history. Connecting people with content today should be based on what we know about that person—their tenure, their role, industry, training they have completed, and more. Content should be a source of trends, intent, opinions, and so much more. We should strive to live in a world where we can sense, predict, and react as quickly as the consumers of our content do. As content producers, this means continuously aligning with the business needs to influence our content inventory. These initiatives need to be driven by business impact. The higher the impact, the higher the importance and priority. This is where the power of artificial intelligence (AI) can make your content talk.Hopping on the AI Bandwagon AI is an accelerator that can help inform your decisions. Envision a scenario where the same content that assists a service technician in resolving that weird noise in your car’s air conditioner or aids a customer service representative in explaining the 20-page cell phone data plan can also be a source for derivative content such as FAQs, best practices, or even assessments. What if that content could be proactively delivered to the technician and CSR based on their tenure or experience level? Successful businesses treat their content as data, making it accessible to both human users and systems.Using AI to understand content usage and audience interactions can create a window into insights for ongoing improvements. With a well-defined content strategy and a toolset, like MadCap Xyleme, that can power Content-as-a-Service, businesses can monitor, distribute, and analyze content across diverse platforms.AI models perform optimally when supported by well-organized, richly tagged, and accessible data sources. For AI applications, content must be “AI-ready”—which includes chunking content, tagging it with metadata, and organizing it strategically.Future-Proofing Content Strategy As businesses continue to adopt AI, a flexible content architecture and thoughtfully designed ecosystem becomes essential. A central hub for managing, organizing, and connecting content systems with other applications in the content ecosystem provides a solid foundation that can adapt to emerging AI tools and the ever-evolving needs of consumers and businesses alike.Conclusion: We’ve Just Started Talking Content access and adaptability are crucial in today’s digital landscape. Businesses need to unlock the full potential of their content. By leveraging these capabilities, businesses are enhancing their current content strategy and establishing a resilient, future-proof foundation ready to adapt to new technologies, evolving user expectations, and the expanding role of AI in content management.

Content Intelligence — If Your Content Could Talk 

The US Department of Education’s Office of Educational Technology recently released a toolkit to navigate this AI landscape.

The Future of AI in Schools and Education

The pace of innovation is rapidly accelerating, and artificial intelligence (AI) is poised to redefine how we work, learn, and connect with technology in surprising ways. From empowering new roles and fostering inclusivity, AI is on the brink of reshaping entire industries. As the year comes to a close, CYPHER Learning shares its predictions for how AI will continue to evolve in 2025. 1. A news-worthy blunder courtesy of AI oversightA Fortune 500 leader will deliver a high-profile keynote containing uncorroborated passages produced by generative AI—and regret it. Someone somewhere is going to embarrass themselves in 2025—probably someone we’ve all heard of, too—by inadvertently relaying plagiarized or inaccurate AI-generated content. Content sent up to the executive suite, unproofed, by a team that ought to know better. AI’s role is best governed by an 80-20 rule: Let it handle 80 percent of routine and tedious tasks, but human oversight is essential for the remaining 20 percent, which includes fact-checking, editing, and managing content. Left to its own devices, AI is still young and imperfect enough to mess up. It’s hard to imagine a time when it—and we—won’t need human overseers. While AI has sparked fears of workforce disruption, especially in creative fields, the reality is that it empowers talented professionals—writers, teachers, designers—by taking on routine work, allowing them to focus on the creative and strategic judgment that will be even more valuable in the years to come.2. Prompt engineering will no longer be crucial2024 conventional wisdom: mastering AI requires mastering prompt engineering. 2025: never mind. Not long ago, we were told that to use AI effectively, users would need to master complex prompt design. But this idea is quickly proving outdated. Generative AI is increasingly embedded as a user-friendly, intuitive feature in everyday applications, and soon, any app without AI will seem behind the curve. The belief that specialized skills are required for AI is fading, which is a positive shift since this notion could have limited AI’s potential and widened existing digital divides. Just as previous tech revolutions succeeded by being accessible to all, AI is evolving to understand natural language, user intent, and behavior, allowing a broader range of people to harness its power. Far from deepening digital divides, AI is poised to bridge them as it continues to develop.3. AI breaks into the C-suiteWe’ll see the emergence of a new, immediately vital C-suite position: CAO. Meet the Chief AI Officer (CAO). Much like CIOs and CISOs before them, who spent years pushing for a voice in corporate strategy, CAOs will now take a leading role as AI becomes central to modern business—bringing both vast potential and unique risks. Unlike past oversights that delayed cybersecurity’s rise to a top corporate priority, the importance of AI won’t be overlooked. The CAO will provide broad oversight across technical and ethical domains, integrating AI into key processes like product design, security, and communications. Not every task will need AI, though, and a high-ranking officer will be essential to set boundaries and make strategic decisions. As AI rapidly evolves, organizations will rely on the CAO to establish guidelines to ensure that AI is used responsibly, aligning with corporate goals rather than posing risks.4. AI-enhanced customer service for allUser satisfaction with retail customer service channels will do something incredible: go up. Customer-service horror stories about incoherent chat agents or frustrating voice recognition systems may soon be history. By 2025, generative AI and AI-driven analytics are set to transform automated customer service, creating friendlier, more efficient customer interactions. Imagine a voice agent that truly understands your request—whether it’s for a flight change or a prescription refill—rather than just parroting account details. Even better, advantages like these won’t be limited to massive corporations and Fortune 500 companies. Small businesses can join in, using AI to create high-quality, personalized customer service with less effort, reduced costs, and wider reach. If there’s any downside to all this, it’s that consumer expectations for responsive, intelligent service will rise, with companies that fail to catch the AI wave risking being left in the dust.5. Personalized workplace development displaces old-school trainingPersonalized workplace development will become the new standard, displacing old-school, one-size-fits-all training. With hang-onto-your-hat speed, personalized training is accelerating rapidly, becoming more feasible both economically and logistically for large enterprises with thousands of employees. Modern learning platforms, powered by conscientiously deployed AI, drive this shift, allowing companies to provide dynamic, on-demand upskilling tailored to individual needs. By 2025, we’ll see bite-sized lessons seamlessly fitting into unique workflows, empowering companies to reduce worker-error rates, boost competitiveness, and turn workplace development from a cost center into a value-generating engine. The outdated, linear training approaches—often disruptive and off-target—will be replaced by a hybrid model, blending still-relevant traditional coursework with rich, interactive experiences. As AI enables companies to create targeted, context-appropriate training regimes for everyone, employee satisfaction will grow, turning previously tedious tasks into engaging, job-relevant learning opportunities.How can you leverage AI going into 2025?As AI continues to evolve in 2025, its potential to boost productivity, streamline customer experiences, and drive innovation will only grow. By embracing AI thoughtfully—focusing on responsible use, clear oversight, and leveraging its strengths for routine tasks—users can maximize its benefits while minimizing risks. Whether you’re a leader looking to integrate AI into strategic initiatives or a professional aiming to enhance daily workflows, now is the time to explore how AI can elevate your future. 