ATD Blog
Thu Oct 08 2009
Customer service positions among young and experienced candidates are gaining in popularity at U.S. contact centers like Ryla Inc. , a leading domestic provider of outsourced call center and customer contact solutions .
"Because of the downturn and the need to build customer loyalty, U.S. contact centers are rapidly growing," said Mark Wilson , co-founder and CEO of Ryla. "Companies are realizing it costs six times more to acquire new customers than it does to retain existing customers; great customer service is a vital link to customer retention."
According to a recent Frost & Sullivan report, U.S. call center revenues are expected to hit $29 billion by 2014.
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