Infinite Evolution

After nearly 25 years of experience as a chief learning officer, I've heard, experienced, and talked about the critical skills needed to become a successful learning executive numerous times. As the first training coordinator for Qualcomm, I "owned" training content and offered classroom instruction, conducted needs assessments, purchased training content, bought training materials, collated training binders, used training instructors, had sign-in sheets for class attendance, and ensured there were training evaluation forms in every classroom. However, today's learning organization—and what has become the role of the chief talent development officer or chief learning officer—has changed dramatically.