Susan, an internal performance consultant in a healthcare organization, is faced with a particularly challenging situation. Steve, a finance vice-president, has requested that Susan conduct a morale-building workshop for managers in his group. Having worked in the organization for nearly seven years, Susan has built solid relationships with people throughout the organization, including the finance group. Based on her interactions with the staff, she knows there are deeply systemic issues that have not been addressed in Steve's organization, including his dictatorial leadership style and concerns about the potential for layoffs.