The Public Manager Magazine Article
Member Benefit
Streamlining Government Services in the Digital Age
A recent report, “Serving Citizens,” the Partnership for Public Service and Accenture highlighted examples of the amazing things government can achieve when leaders work across organizational boundaries to streamline and simplify services.
Mon Jun 15 2015
The consequences of poorly delivered government services were painfully clear after Hurricane Katrina struck the Gulf Coast a decade ago. Citizens seeking federal assistance had to navigate a bureaucratic maze to access support programs at 17 different federal agencies, often submitting duplicative information to multiple points of contact. The result was unnecessary burdens and delays in getting critical help to individuals who had lost homes, businesses, and loved ones.