Presents an interview with Bill Swanson, chairman and CEO, Raytheon. William H. Swanson began his career with Raytheon in 1972, as an engineer. Some three decades and many jobs later, he is now chairman and CEO. Even in a brief conversation with Swanson, certain themes stand out. He is passionate about learning - describing himself as a "learning nut" - and passionate about leading sessions for up-and-coming executives. He hammers on good communication, his own included, reading all of his emails by bedtime and answering 99 percent of them himself. He sees employees' capabilities as the key to meeting customers' needs.