The article discusses the importance of customer care service industries and proper phone etiquette in understanding different culture globally to the developments in business correspondence. The author suggests that etiquette plus the talents comprises in providing valuable soft skills in coping with global economy, demands mental flexibility and awareness from every employees. He added by presenting tips in achieving success in the international business arena such as perfection of greetings and introductions, must show a world-class handshaker, knowing the eye contact etiquette, and dress appropriately.