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TD Magazine Article

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Compassion, Confidence, and Customer Service Training

Recognize and nurture soft skill development to build a better customer service rep.

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Mon Jul 20 2020

Compassion, Confidence, and Customer Service Training

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Providing great customer service has always been important to business success. During the past decade, however, the rise of new technologies, rapid information sharing, and shifts in marketing mindsets have ushered in an unprecedented level of customer choice and control, regardless of industry.

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