The clash between training and work culture can come as an unpleasant surprise. Perhaps you remember being in the middle of a webinar Q&A when a hard-won group discussion was gaining momentum—or during a live training course, when insightful comments confirmed the value of your hands-on exercise. Then it happened. Tension suddenly took over when one participant summoned the courage to admit that, although you were presenting great stuff, it didn't reflect "the way it really is."