Communications network provider, Lucent Technologies Inc. devoted significant resources to integrate its electronic-learning enterprise not only with the HR department, but also two other backend office systems. The process of connecting those systems, which provide information ranging from customer profiles to course completion and billing records, to work together as a unit involved creating a web of linkages to each network. The electronic-business infrastructure conducts all of Lucent's billing and ordering. Lucent has a real-time link to Chase Merchant Bank for credit card processing and another connection that loops back to Lucent's e-business platform.