The article presents some suggestions from business executives. Michael Rosenthal, suggests that professional development managers stop haggling with their vendors and start negotiating. The key to negotiating is to be candid and creative rather than to work within conventional confines. Laurence Prusak said that since the 1990s, he has seen indications that knowledge management is becoming a strategic business tool. Alastair Rylatt talks about customer capital, human capital and systems performance. Lucent Technologies Inc. has devoted significant resources to integrate its electronic-learning enterprise.