TD Magazine Article
Member Benefit
Published Tue Jun 01 2004
This article suggests some management tactics for executives. Action learning offers a unique and amazing power. Simultaneously, it solves difficult challenges and develops people and organizations at minimal cost. The term learning analytics describes a set of activities an organization can do to help it understand how to better train and develop employees and customers. For more than 75 years, Caterpillar has enjoyed a genuine culture of sharing. Yet, as the organization grew, its 70,000 worldwide employees lost track of people and knowledge. To rectify that, and keep employees from reinventing the wheel in business units across the globe, in 1999 the company launched Knowledge Networks, a Web-based system delivered via the Internet with 12 communities. The organization's communities of practice have improved work quality, product design, and decision making, and increased collaboration and teamwork.
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ISSUE
EXECUTIVE SUMMARIES June 2004
EXECUTIVE SUMMARIES June 2004