How Can We Train You Today

The article offers several tips on how to improve customer services. It suggests to develop a culture that promotes quality products and services, and procedures in handling customer complaints. Experiential activities could stimulate discussion and learning that enables the staff to stay focused, enthusiastic and motivated. Cases of poor service must be identified to improve it, as well as recruitment of service representatives who have good listening skills in understanding inquiries. Furthermore, communication and reflection of shared experiences allow the participants to share their learned concepts and insights.