The article reports that Infosys Technologies Ltd. has developed industry reference models to make its employees aware of standard business processes for a specific industry segment. These reference models aim to educate the teams on domain and business skills. They also reduce the time needed to complete the process phase of the project and decrease the time needed to capture business requirements for building systems. The company has created a methodology to customize each industry model. Each reference model contains industry functions, processes, documents, checklists, data metrics, and process metrics.