Kudos to Gina and Ken for creating a comprehensive book about knowledge capture and transfer. This topic has been in the news lately because company reductions-in-force have compelled managers to examine how to get company knowledge from the employees who are no longer there, how to capture knowledge from the ones who remain, and how to transfer that knowledge to a multigenerational workforce.This valuable book focuses on five basic steps of knowledge transfer - analysis, design, development, implementation, and evaluation - and arms readers with everything they need to make a business case for knowledge capture and transfer.