The article profiles Jo Ann Killinger, director of customer and product training for the North American operations of Alcatel SA. Killinger and her team job involves training the customers and employees of the company. Several subject matter experts are taught by her to create the content for the online courses of Alcatel University. She performs a valuable role in the implementation of a global learning management system of the company. She along with her team has developed courseware assembler tool that helps developers in standardizing the courseware. With the help of the tool, courses, that used to take 40 to 60 hours earlier, now can be completed only in eight hours. She believes that rapid e-learning is very important in today's advanced communication technology.