That account suggests that Albert Einstein would've appreciated performance support. Performance support is an information-rich asset that a cook, nurse, teacher, parent, mechanic, taxpayer, pilot, or physicist turns to for help in getting things done. When an organization builds and uses performance support tools, it's attempting to assure accurate and consistent effort by providing access to helpful information at the moment of need. No more class attendance in hopes that the class might make a difference on the job. With performance support, learning and performance occur simultaneously and seamlessly.