NACCO Materials Handling Group (NMHG) Inc.'s Aftermarket Training department provides both classroom and online training for its dealers. Its classroom offerings range from intensive four-day sales schools for aftermarket sales representatives to two-day operations seminars that target inside parts sales specialists. As a supplement to its classroom training, NMHG provides online offerings ranging from interactive distance learning Webcasts to online certification programs. Because aftermarket training is considered a valuable service by the dealers, NMHG needed to find an easy-to-use, reliable Web-conferencing service to accommodate the online component of its training.