logo image

TD Magazine Article

Member Benefit

Strategic Service

By

Sat Nov 01 2003

Loading...

Better-than-average customer service can make a company more profitable. Last month's column discussed some customer service woes and joys and asserted that customer service excellence can help a company stand out and attract and retain customers. The company Air France SA recently retrained its staff to reduce flight delays and improve interaction with customers. Known for its customer service focus, Southwest Airlines Corp. is the only major airline to report profits in every quarter and one of the few airlines not forced to lay off employees.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

ISSUE

Strategic Service

Advertisement

Download

Strategic Service

View

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy