The article focuses on employee trainer Sue Beyer, president of Operations Service Systems. Beyer is a national speaker, trainer, and performance consultant who delivers strategies for personal and professional success in the areas of communication, sales, management, and service excellence. The training provided by Beyer is based on the concept of understanding self, understanding others, and recognizing the impact of personal behavior in the workplace. Understanding of self and others helps employees communicate and work together more effectively, creating a more productive workforce.