The article focuses on the effectiveness of using hi-technology means to resolve a workplace confrontation. Technology has made communication nearly instantaneous, incredibly convenient, and enormously accessible. When it comes to resolving broken promises, violated expectations, or bad behavior with someone at work, resorting to hi-technology methods like e-mail, voicemail, or text messages can amplify problems. According to a recent survey by VitalSmarts, more than 87 percent of those polled admitted that using hi-technology means to resolve a workplace confrontation is not effective. Moreover, 89 percent say email, text messaging, and voicemail can get in the way of good workplace relationships. Face-to-face communication is a must anytime non-verbal signals are important in deciphering the message, the news is particularly bad or sensitive, negative feedback is being delivered, or differing opinions will ensue. Regardless of the circumstances, one should think twice before pushing the "send" button and consider what they want long term.