This article focuses on the philosophy Olivier Schittecatte brought to BC Hydro's Field Services division when he joined as manager of training and development two years ago. It applies to Schittecatte's goal of leveraging learning technology to enhance training and development - and to his business case for justifying the cost of new technology to management. Schittecatte implemented the Plateau 4 learning management system - a Webbased enterprise software application that enables BC Hydro to automate the delivery and management of learning for 1800 employees across 30 facilities.