This is the first of a two-part series on follow-through management. The employees are inspired by what they learn and promise to put the new concepts to use. But when they return to their jobs, the crunch of routine and pent-up demands wash away any hope of applying the new ideas. Patricia Encinas, agency education consultant for the Chubb Group of Insurance Cos., relates a common experience. Federated Department Stores Inc. enlisted the sponsorship of its business leaders in its Leadership Choice program, which involves some of its top 1000 newly promoted executives.