TD Magazine Article
Member Benefit
Published Sat Nov 01 2003
Providing good customer service was the "just one thing" that companies need to succeed. Thing two is what customers need to focus on in return, feedback. One shouldn't complain about bad customer service if one don't let companies know how they've left unsatisfied or how they've pleased. Often, people are quick to point out the first but ignore the second. While receiving particularly good service, one should submit praise and not a complaint.
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ISSUE
Thing OneandThing Two
Thing OneandThing Two