When a training program I've designed falls short of delivering on its promised business outcomes, my disappointment is palpable and my need to fix it is irresistible. Like so many people in the talent development field, I offer my work as a solution (when appropriate) and re-examine it when it fails to deliver. Over the years, I noticed patterns emerging that caused me to take a step back and re-examine how I went about assessing the need for training as a solution for my internal and external clients. Was I taking on projects for issues training couldn't solve? Was I identifying the wrong behaviors to produce the desired results? Was I building the wrong training solution? What I learned was that it wasn't me; it was the clients.