The learning and development function at the company Orkin Inc. has faced some significant challenges during its four-year migration from a mostly technical training concern to Orkin University, the umbrella under which all offerings are designed and implemented. Orkin University provides a number of Web-based training programs through its Online Learning Center, which cover topics from uniform ordering to using new payment processing software programs are delivered synchronously in real time by a live trainer. Orkin knows what delivery methods best suit its employees and refrains from pursuing technology for technology's sake.