Ouch, That Hurt! The Neurobiology of Feedback

Recent neuroscience research suggests that we are wired to react to interpersonal feedback in a way that can not only induce a sense of emotional hurt but elicit the same pathways as being physically in pain. There is evidence that some approaches to coaching (compassion-based versus solution-focused) elicit far greater acceptance, motivation, and rapport with the client than others. This session will present evidence-based research about the neurobiology of feedback from bosses, co-workers, and family members. You will also learn about the tipping point of just how much bullying and perceived negative feedback can interfere with individual health, team effectiveness, and positive relationships.