The session will give you the skills, knowledge, and confidence needed to use role-plays in L&D sessions. Role-plays are used to examine and embed new behaviors, and to look at the current situation and identify which changes in approach will deliver better results. They require real rigor to run well, so you will explore the process of identifying challenging scenarios and reviewing associated behaviors. You will look at which techniques yield the best outcome. You will learn the practical skills needed to run role-plays, using relevant examples to explore the different methods. The speakers will show how important it is to give feedback in a way that creates change, not conflict. Effective role-play provides insights, creating dramatic changes lasting long after the 'show' is over. So, roll up and see how role-play can make your next training a resounding success, with rave reviews and real results. No theatrical experience necessary.