A store manager regularly works 20 hours of overtime. They are constantly on the move and on their feet, but they need to learn a new skill. Is a 90-minute webinar, with them parked behind a desk, an appropriate training method for them? A housekeeper who does not own a computer and has never sent an email must learn a new skill. Should a one-hour e-learning course be a requirement? A computer technician who regularly codes, has 15 years of experience, and is known for being tech savvy needs to learn a new process. Should they read a physical training manual?