As vice president of consulting services with ROI Institute, Caroline Hubble manages complex evaluation projects in various areas like leadership development, process improvement strategies, and program implementation. Previously, she managed evaluation, analytics, reporting, and operations for the business line and enterprise-wide HR departments. Her operational, project, and relationship management expertise significantly contributes to improved business practices.Caroline holds a BA in psychology and received her Master of Science in organizational development in May 2013. Her publications include ASTD Handbook of Measuring and Evaluating Training, Chapter 4: Using Surveys and Questionnaires; Measuring ROI in Learning & Development: Case Studies from Global Organizations, Chapter 4 (co-authored); Offering Money for School Pays Off, (co-authored) Chief Learning Officer Magazine.