Manager, Quality Assurance and TestingJ&J Learn Global Service CenterCourtney is a dynamic and accomplished quality assurance and testing manager for the J&J Learn Global Service Center. With a keen eye for detail and a relentless commitment to excellence, she leads a team of quality professionals responsible for ensuring learning experiences are engaging and meet technical and accessibility standards. With 15 years of operations experience across various industries, including learning and development, finance, quality, risk, and vendor management, Courtney brings a wealth of expertise to her role. As a strategic change leader, she supports organizational transformation efforts driven by her dedication to innovation and inclusion. Her latest passion is championing digital accessibility within learning, ensuring everyone has equitable access to grow skills and participate in valuable development opportunities.