Doreen Bickel is director of organizational development at the American Nurses Association. She has a broad business and HR background. Her previous HR and OD roles have been in family business, social services, educational institutions, and public and private industry. In each of those roles, education and training has always been the focus. She earned a bachelor of arts degree from the University of Maryland, Baltimore County, in interdisciplinary studies: psychology and administrative science and a master of science degree in human resource development from Towson University.Bickel’s OD experience includes working to help move organizations into high-performing workplaces to achieve identified goals. Additionally, her experience includes employee development, staffing, compensation management, personnel policy development, and regulatory compliance.