Keith Keating is a senior director of GP Strategies supporting General Motors’ Center of Learning. With a career spanning more than 20 years in learning and development, Keith Keating holds a master’s degree in leadership and has experience in instructional design, leadership coaching, operations management, and process transformation. More recently, Keith has been leading GP Strategies’ clients on the development and execution of their global learning strategies. Regardless of the role, at the heart of everything Keith does centers around problem solving. He studied design thinking at MIT’s Sloan School of Management and found it was a perfect tool to add to his problem-solving toolkit. Since then, Keith has been using design thinking to help clients tap into understanding and resolving unmet customer needs.