Kuntal McElroy joined Ericsson in 2009. In the past seven years she has held several roles with an emphasis on strategy and marketing, strategy execution, market and risk analysis, and business development and intelligence. With an established career in financial management and consulting within companies such as Citigroup and PricewaterhouseCoopers, Kuntal took on the challenge in 2013 to establish a learning strategy that would help transform the workforce of the world’s leading provider of mobile telecommunication networks. In her current role as head of learning and development, Kuntal leads a team of performance consultants to develop a proactive, strategic, effective, and efficient learning and development practice. For North America, she defines strategies, processes, and solutions to build competence as part of a global Ericsson strategy. This involves C-level partnering with business leaders to implement learning solutions that meet business needs across all competencies, ranging from technical to soft skills. She and her team drive everyday learning by including on-the-job methods, knowledge management and social learning and collaboration tools, bridging formal and informal learning for the best business and individual impact.