Sean McClean is an ATD-certified Master Trainer for a technology company. He has been involved with training and implementation of IT service management tools and processes for governments, academia, and Fortune 500 companies for more than two decades. His contributions to the IT service management and training/facilitation fields span national and international conference presentations, articles, interviews, and reviews for organizations such as ZDNet, TFT, SupportWorld, HDI, ITSMF, and ATD.