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ATD Research

Home Depot: Home Improvement Meets Performance Improvement

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“With more than 40,000 items in our stores, and hundreds of thousands more online, our associates assist customers with a broad array of choices. So it’s important they have access to learning resources to help them serve the customer,” says Thomas Spahr, Home Depot’s vice president of learning and development. With this in mind, Home Depot’s L&amp;D team has begun integrating digital technology across the enterprise, including in workforce training. <?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>
In 2015, the 100-person L&amp;D team embarked on a process to reimagine its mission, redefine its charter, and realign to business operations. The team was challenged to develop and support a competent and confident workforce. Spahr and his leadership team underwent an intense four-month series of working sessions to forge a closer connection to the business, determine key success metrics, and identify strategic business requirements. These discussions resulted in a clear guiding principle: to create simple, relevant, and effective learning solutions that drive performance. <o:p></o:p><SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Calibri Light",sans-serif; COLOR: #211d1e; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA'>Home Depot: Home Improvement Meets Performance Improvement<SPAN style='FONT-SIZE: 10pt; FONT-FAMILY: "Calibri Light",sans-serif; COLOR: #211d1e; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: "Times New Roman"; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA'> features interviews, photos, and details about talent development solutions Home Depot has initiated, such as a just-in-time performance support that associates can access from mobile devices while assisting customers.

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Home Depot: Home Improvement Meets Performance Improvement

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