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Carol A. Word

THE COMMUNITY ACTIVISTS HANDBOOK Book

Healthcare literacy is a major issue. According to the healthcare industry's own data, 90 percent of the U.S. population is healthcare illiterate. How can this be? Why aren’t plain-English initiatives and writing to the sixth to eighth grade level helping to resolve this?
Carol Heiberger has done a lot of research in the fields of linguistics, language acquisition, and neuroscience to identify the actionable information associated with how adults learn. In this webcast, she will summarize the findings and address their impact on both the workplace and healthcare literacy.
In this session, attendees will learn to:

Consider healthcare as its own language.
Understand why providers use confusing terms and jargon.
Teach patients and caregivers new words and terms.
Identify barriers to understanding.


Healthcare IS Another Language

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With over 30 years of experience in helping individuals and organizations manage change, Carol-Susan has a proven track record in the field of workplace learning and performance. She has provided organizational development, executive coaching, trouble shooting, training, and facilitation in both fluent English and Spanish throughout the United States and abroad. She has been president of DeVaney-Wong International since 1989 serving groups as varied as government, not-for-profit, and Fortune 500 companies. Sample clients include the USDA, the U.S. Army and Navy, American Safety Razor, Centex, Jacobs, University of Virginia, University of Maryland, Chubb, Commonwealth of Virginia, and Henrico, Montgomery and Broward Counties. Carol-Susan has her undergraduate and graduate degrees from Catholic University in Washington, D.C. She has published and been featured in articles about change management and diversity and stress management and change.

Carol-Susan Devaney

Working toward cultivating a growth mindset can transform your personal and professional life.

Skills for the Win: How to Cultivate a Growth Mindset

ATD Links Archive - ATD Links

Understanding how each generation operates can lead to a more congenial and efficient workplace.

Generational Awareness in the Workplace

June 2023 - TD Magazine

Remote Works by Ali Greene and Tamara Sanderson and Building a New Leadership Ladder by Carol J. Geffner.

Book Capsules, June 2023

With older workers, career development should take a different focus—from moving through the organization to moving out of it.

Career Regression With an Older Workforce

Dr. Carol Gravel is the executive director and principal consultant at Binnacle Consulting where she helps organizations navigate 21 century talent and learning to address the needs of their current and future workforce.As organizations transform their business models and functions, they are challenged with defining what changes are needed from a talent and learning perspective. Carol has helped numerous organizations achieve measurable business impact through effective talent and learning strategies and solutions. With over 15 years of experience working with global organizations Carol knows what it takes to analyze, define, measure and implement effective solutions that are aligned to organizational needs.During her career, Carol has held senior leadership roles in HR, OD, talent management and learning. She has been invited to present at numerous international conferences such as the Oxford University Global HR conference and the International Online Learning Consortium conference. She has been published in several peer reviewed journals as well as several international talent and learning professional publications.Dr. Gravel holds a bachelors in IT, master’s in education, a doctorate in education; with a focus on instructional technology and distance education and a graduate certification in project management from George Washington University. In addition, she earned her SHRM-CP certification from the Society of Human Resource Management and is active in the ATD Research Triangle Park chater where she is President Elect as well as a leader of the Learning Trends and Innovations SIG.

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