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Catherine Baumgardner, PhD, MHA, FACHE is  a member of the faculty for the World Campus eMHA program at The Pennsylvania State University.  She is  also President of Catherine Baumgardner & Associates, Inc., a consulting practice devoted to creating optimal healthcare experiences through guiding leaders and their teams to create organizations that deliver on their promise to the customer.  She is an experienced health care executive with more than 20 years of day-to-day operational experience and is  a Fellow in the American College of Healthcare Executives.  In addition to hospital-wide inpatient and outpatient management, Catherine has also worked with health insurance and physician practice management.  She is  passionate about customer service, having trained with the Disney Institute and the Ritz Carlton, and was an early adopter of customer service in the healthcare setting.  Her areas of research interest include organization development, workforce engagement, change leadership, and human resources issues related to talent management, recruitment and retention. Catherine has a Doctor of Philosophy Degree from The Pennsylvania State University in Workforce Education and Development, and is also a graduate of The Ohio State University, with a Bachelor’s Degree in Business Administration and a Master’s Degree in Healthcare Administration.  She holds memberships in the American College of Healthcare Executives, the American Society of Healthcare Human Resources Administrators, the American Society of Training and Development, and the Medical Group Management Association.

Catherine Baumgardner

Create engaged employees to maintain high business success. Engaged employees successfully achieve their individual, team, and organizational goals. Creating Engaged Employees offers practical wisdom with research to answer important engagement questions

Creating Engaged Employees

Employee engagement is the new buzzword in organization development. Everyone seems to be talking about employee engagement and telling you why it is important. But no one tells you that it is not easy and that there are inherent organizational barriers that, if unaddressed, might derail your engagement efforts.
This webinar offers you practical advice for overcoming the barriers to building an engagement culture. After attending this presentation, participants will be able to describe the barriers to engagement and implement a plan to overcome these organizational barriers.
Download Worksheet for Today's Event Here:  Overcoming Barriers to Building an Engagement Culture

 

Overcoming Barriers to Building an Engagement Culture

The word "engagement" evokes different impressions from different people. What does the word mean? Why should anyone care about engagement? How can an organization create and sustain a culture of engagement? This presentation will answer these simple, yet profound questions.
Upon attending this webcast, participants will be able to:

define the word engagement
explain how to make the case for engagement with leaders and key decision-makers
build an organizational culture of engagement and sustain it.

Participants also will receive an instrument to compare their organizations' engagement culture to best practices.

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