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Doug Stephen, who joined CGS in 1998 and leads the enterprise Learning and Channel divisions, has more than 20 years’ of industry experience. He and his team created one of the first software as a service (SaaS) platforms dedicated to providing hosted learning systems to Fortune 500 companies. Mr. Stephen helped conceptualize, design and implement one of the largest virtual business communities supporting over 10,000 business partners, which resulted in the Gold Brandon Hall Award for Excellence. The CGS Learning team offers robust, agile, multi-touch, multi-approach programs that integrate across platforms, technologies and learning styles to help drive employee performance and business initiatives.Mr. Stephen oversees a proven program of channel partner recruitment, engagement, enablement and sales activation strategies, delivering substantial incremental partner sales for large and medium IT vendors. Through the CGS Channel Management division, his team manages programs for some of the world’s leading IT vendors and customers gain substantial incremental partner sales through effective recruitment, engagement, enablement and nurture programs.Mr. Stephen is well-known in the industry, having written articles and been quoted for such publications as CLO, TrainIndustry.com, Huffington Post and Retail Touchpoints.

Doug Stephen

Propel Productivity With Augmented Reality in Learning: Why It Works

As reality becomes hyper-real, it is helpful to be aware of the ways we are already adopting and adapting to it.

Getting Real With Augmented Reality

Implementing Agile and Continuous Deployment in Learning

An accelerated rate of technological advancements has put soft skills at a premium in the modern workforce. Why? Traditionally, acquiring proficiency in soft skills like communication, leadership, and emotional intelligence takes considerable time and human interaction. This paper argues that artificial intelligence (AI) can expedite this process through targeted training, real-time feedback, and adaptive learning environments.
During this event, you will learn:
• How AI-driven soft skills training can significantly reduce the time to proficiency in soft skills by employing ad-hoc scenarios, advanced analytics, real-time feedback, and personalized, adaptive learning pathways
• How to address the global emphasis and critical role of soft skills, such as leadership, sales, negotiations, customer service, and empathy amid technological advances
• How to tap into an underutilized use case for AI: rapidly assessing learners’ current skill levels to create tailored training regimens
 

DEMO: AI-Driven Soft Skills Training: Accelerating Time to Proficiency

The most successful L&D strategies are designed to rapidly bring new workers up to speed, diversify employees’ existing skills, and develop a learning culture. Leadership teams increasingly rely on their L&D teams to shore up skills that address disruptive challenges from the market without hiring large numbers of new personnel. Teams must be ready with new training and engagement and innovation programs, which may look different than they have in the past.
During this event, you will learn how to:
• Link L&D to business outcomes and processes—learning is not a “nice to have” but an essential business function bringing tangible, measurable value to organizations.
• Watch for blind spots—keep pace with technology and trends, even those outside of learning, to innovate in your programs.
• Expand your training toolbox and help employees succeed—work will likely remain in a hybrid work environment, and both front- and back-end technology can ease new formats for onboarding and engagement.
 

DEMO: Enterprise Training Strategy - 5 Mistakes to Avoid

Digital skilling and capability building are gaining momentum as L&D is tasked with future-proofing their companies. Top organizations—American Red Cross, McDonald’s, and Toshiba—are adopting tools and pathways for planning, scaling, and measuring major transformation while aligning with their employees’ needs and company cultures.
In this demo, you will see how these organizations:
• Embrace new technologies, content types, and sourcing methods to transform digital learning.
• Deliver on essential key performance indicators (KPIs), such as instructor productivity, ramp-up time, cost of training, downtime, and customer experience.
• Measure and scale these initiatives to gain organizational buy-in and strategic support.

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