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Emma Strong is the L&D senior program manager at Veritext; estrong@veritext.com.

Emma Strong

January 2024 - TD Magazine

A change in courtreporting methods required a training initiative to upskill employees on the updated process.

Shifting With the Times

“Learning initiatives are like smartphones. They can accomplish great things, but they don’t work for long without a charger.” That’s according to Marie Daniels and Emma Weber, who piloted an artificial intelligence–based chatbot to support learning transfer for a sales manager training program at Bayer, one of the world’s largest and most successful pharmaceutical companies.Daniels, the commercial learning lead for Australia/New Zealand at Bayer, supports a busy sales team. In addition to spending time in the field, the team’s managers must also maintain processes and ensure compliance.In her role, Daniels has always recognized that even with exceptional training sessions and workshops, the managers’ different responsibilities make it challenging to sustain the effort of transferring learning into behavior. That’s why Bayer was working with a supplier, ever–Transfer of Learning, to provide phone-based learning transfer coaching in support of leadership programs across Bayer Australia.Daniels had a strong relationship with Lever CEO and founder Emma Weber. So, when Weber shared her prototype for a coaching chatbot with Daniels in 2017, the latter saw it as an opportunity to incorporate a “charger” into Bayer’s sales manager training and development program. It would serve a similar purpose to the phone-based coaches in the leadership program while staying within budget. With the support of an influential senior leader already in hand, she proposed launching a pilot of the chatbot in a matter of weeks.

Bayer: Chatbot Coaching for Learning Transfer

Clint Pulver is an Emmy Award–winning, motivational keynote speaker, author, musician, and workforce expert.A professional drummer for more than 20 years, he has played with headlining fellow musicians at venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theatre (now Dolby Theatre) in Hollywood. In 2010 he founded the Utah Valley University (UVU) drumline known as the Green Man Group, which he directed for six years and went on to direct the drumline for the NBA’s Utah Jazz until 2015.Clint was featured in BusinessQ magazine as one of their top 40 under 40 list as a premier corporate keynote speaker. He has appeared on America’s Got Talent and in feature films with actors such as School of Rock’s Jack Black and Napoleon Dynamite’s John Heder.Known as the leading authority on employee retention, Clint helps organizations retain, engage, and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership missteps, and cultural cues.As the president and founder of the Center for Employee Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett-Packard create lasting loyalty through his work and research as “The Undercover Millennial.” For more than a decade, he has been a self-motivated entrepreneur who is well-versed in business start-up, leadership, sales management, management training, and helping teams grow multi-million-dollar accounts. He uses that experience to create teachable relationship and business strategies based on trust, service, support, connection, and consistent follow-through.Clint strongly believes that a single moment in time can change a person’s life. He has traveled the world speaking to a wide spectrum of diverse audiences, challenging them to dream, excel, connect, and believe—both in themselves and in the power of others. Clint has dedicated his heart, his messages, and his business to helping organizations understand the younger generation and helping the younger generation better understand themselves by living a life of significance, rather than just a life of success. His mantra: “It’s not about being the best in the world . . . it’s about being the best FOR the world.”

Clint Pulver

Jerry Wang is a faculty member at Management Concepts’ School of Federal Leadership Excellence (SoFLE). Previously, Jerry served as a diplomat, leadership coach, organization development consultant, and trainer at the US Department of State. Before that, he spearheaded EMBA and leadership coaching programs at Cornell University, consulted with Deloitte Consulting and Dalberg Global Development Advisors, managed sales enablement at Groupon, and advised sheepherders as a Peace Corps volunteer in Macedonia.Jerry’s commitment to leadership development and coaching excellence is underscored by his credentials as an ICF PCC-credentialed coach, Gallup-certified Strengths Coach, and WIAL-certified Action Learning Coach. He holds an MBA from Northwestern University, a BBA from the University of Texas at Austin, and executive certificates in Leadership Coaching and Organization Development Consulting from Georgetown University.

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