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Heather Reed, APTD

Heather Reed is an instructional designer with Press Ganey Associates, a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations across the continuum of care. Heather is responsible for designing patient experience, employee engagement, patient safety, and healthcare quality education. Her primary focus is developing instructor-led training, but she also designs e-learning and written educational materials. In her role at Press Ganey, Heather supports client training efforts by teaching clients about Press Ganey’s online data analysis tools, offering specific strategies for using data to improve the patient experience.Prior to her role as an instructional designer, Heather served Press Ganey clients as a patient safety culture project manager and as a client improvement manager. Within these two roles, Heather was largely responsible for helping clients to interpret data so that they could improve safety culture and patient experience in a targeted fashion. Heather obtained a bachelor’s degree from Purdue University in 2003. In addition to obtaining her Associate Professional in Talent Development certification in 2017, Heather is working to achieve Certified Instructional Technologist certification, which is based on the Mager-Pipe criterion-referenced instruction model.

Heather Reed

September 2018 - ATD Links

We must use what experts call lateral leadership. Lateral leadership is all about getting things done when you are not the boss. It is leadership without the title or position. Lateral leadership concepts tell us that instructional designers are chan

Influencing Without Authority in Instructional Design

May 2018 - ATD Links

Adapting Elementary Education Ideas for Adult Learners

Ask an APTD!

If I could share any advice for an aspiring APTD, it would be to take the risk and commit to taking the exam by scheduling the date of your test.

Becoming an APTD Takes Commitment and Context

The industry’s newest credential, Associate Professional in Talent Development (APTD), was designed and developed by the Certification Institute team to meet the needs expressed by professionals like you. You asked, we delivered—and these learners succeeded! The APTD is designed for talent development professionals with at least 3 years of experience whose primary responsibilities are in instructional design, training delivery, or learning technology. 
Want to know what the exam was like? How many hours it took to prepare? Study tips? What each credential holder would have done differently? Or, are you curious to find out what compelled each of these APTDs to invest their time and energy into the credential?
Join us, and ask an APTD!
If you’re new to the TD field or an informal trainer looking to pursue growth opportunities in the field, then the APTD could be for you.
Be sure to submit a specific question or two for the panelists when you register to attend.
 
  

Heather Cole is a senior learning consultant at TiER1 Performance. She is passionate about building memorable experiences that help people reach their goals and do their best work. With a background in instructional design and education, Heather brings a unique suite of skills and valuable perspective to performance challenges. Outside of work, Heather loves reading, hiking, and acrylic paint pouring.

Heather Cole

Heather Younger is a best-selling author, international speaker, consultant, adjunct organizational leadership professor, and facilitator who has earned her reputation as “The Employee Whisperer.” Her experiences as an entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator, and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies—large and small—tick.As a champion for positive change in workplaces, communities, and our world at large, Heather founded Employee Fanatix, a leading employee engagement and leadership development consulting and training firm, to inspire others by teaching the kind of caring leadership that drives real business results.Heather hosts the weekly podcast Leadership With Heart, which uncovers what drives leaders from all over the world and all walks of life to be more emotionally intelligent leaders. Her book The 7 Intuitive Laws of Employee Loyalty hit the FORBES Must-Reads list and is a go-to source for HR professionals and organizational leaders seeking insight into their organization’s dynamics. Her upcoming book, The Art of Caring Leadership, was published April 2021.

Heather Younger

Torch is the people development platform that fuels growth through the power of trusted relationships. This demo will demonstrate that by combining coaching, mentoring, and peer learning with scalable technology, Torch helps L&D leaders design, manage, and measure employee growth. Leading brands like Genentech, American Express, Allstate, and Reddit use Torch to create growth experiences that employees love, develop stronger managers, and, ultimately, drive better business outcomes.
 
During this demo, you will learn how to:

Democratize coaching, mentoring, and peer learning across your organization with a variety of flexible formats so all employees can access these growth-accelerating experiences.
Use Torch’s highly flexible and configurable platform to help you ensure experiences are aligned to your initiatives, competencies, and cultural values.
Leverage Torch’s core products and assessments to move beyond self-reported data to help organizations and their leaders measure true behavior change and ROI.
 


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