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Jaclyn King, MSW, APTD, is a senior healthcare transformation consultant with Optum Serve Consulting. She helps federal agencies deliver their mission and improve the health and well-being of those they serve. Seasoned in practice transformation, talent development and as a master trainer, Ms. King meets the learning needs for the healthcare industry.

Jaclyn King

To avoid negative payment adjustments, healthcare organizations often fall into the endless and unsustainable performance improvement cycle.

Lasting Change Versus Check-the-Box Performance Improvement

How can healthcare workers keep up with essential training skills during a global pandemic? The simple answer is to focus on bite-size skill development.

Design Learning in a COVID-19 Environment

In a virtual COVID-19 world, the APTD certification easily is the most applicable professional experience for my current work.

My APTD Journey: Developing One Competency at a Time

What happens when the delivery of clinical care and skills aren’t enough? Training in nonclinical skills such as self-management support, patient-driven goals, and improving overall patient experience of care was the answer.

Developing Nonclinical Skills in Ambulatory Care Settings

Jaclyn Kalvin is an instructional designer at Domino’s Pizza in Ann Arbor, Michigan; jaclyn.kinsey@dominos.com.

Jaclyn Kalvin

March 2021 - TD Magazine

A successful project team of multiple instructional designers hinges on intentional collaboration and planning.

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