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Jason A. Wolf is author of the “From Patient Experience to Human Experience” chapter in the ATD Talent Development and Training in Healthcare Handbook. In this spotlight Q&A, learn more about Wolf and his contribution to the book.

Patient Experience in Healthcare Talent Development: Q&A With Jason Wolf

Jason Wolf, keynote of the ATD Healthcare Executive Summit, has some critical advice for leaders on how to improve the patience experience.

What Can Talent Development Execs Working in Healthcare Learn From Jason Wolf?

Jason A. Wolf is a recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As president of The Beryl Institute, Jason has led the organization to become the leading global community of practice and thought leader on improving the patient experience, engaging more than 45,000 members and guests in more than 50 countries and establishing the framework for the emerging patient experience profession. Jason is the founding editor of the Patient Experience Journal, which is the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as president of Patient Experience Institute, an independent, nonprofit committed to improving patient experience through evidence-based research, continuing education, and professional certification. Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies for HCA. He also conducted groundbreaking research to identify the characteristics of high-performance healthcare organizations. Jason is a sought-after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change, and performance in healthcare. He has written two books on organization development in healthcare and more than 25 whitepapers on patient experience improvement.

Jason Wolf

Dr. Jessica Uriarte offers recap of the 2016 ATD Healthcare Executive Summit in San Antonio.

Recap of the 2016 ATD Healthcare Executive Summit

Research from the Beryl Institute identifies visionary leadership and strong and vibrant cultures as whe top two factors for improving the patient experience.

Why the Organizations We Build Are the Engine for Experience Excellence

Gabriela Ammatuna and Ryann Ellis review how talent development will need to play a key role in how healthcare providers improve the patient experience, such as culture management, staff development, and more.

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