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Josh is the director of the enterprise learning and development function for Health Care Service Corporation, operating through its Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. With more than nine years’ experience developing and delivering business-changing learning solutions, Josh has led a learning function through epic industry and organizational change. Josh holds an MBA in business, an MA in organizational psychology, and a BS in social psychology and behavioral endocrinology.

Josh Smith

Learn how Health Care Service Corporation (HCSC) developed a hands-on leadership simulation event to prepare leaders to make critical decisions during unprecedented ambiguity and industry change. HCSC is the largest customer-owned health insurer in the United States and fourth largest overall, operating through its Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas.

Dealing With Ambiguity During Change

A closer look at four business models that may redefine L&D.

New Business Models for L&D

Extending and renewing L&D services requires a different role-based view. This will make it possible to act within the business paradigm.

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