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Jude P. West

Mike is the senior director of education and career training for the Institute for Veterans and Military Families (IVMF). He is a native of central New York and enlisted in the army in 1987 as an infantryman; he was assigned to the 187th Infantry Regiment, 101st Airborne, Fort Campbell, Kentucky. He also served as a squad leader, B Company 130th Infantry Regiment, Illinois National Guard. In June 2011, Mike took command of the Saint Bonaventure Army ROTC program in Western New York, and in 2013 he transitioned to Syracuse University as the professor of military science, until retiring in 2015 following 28 years of service. His awards and decorations include a Bronze Star and the Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Good Conduct Medal, National Defense Service Medal With Bronze Star, Armed Forces Expeditionary Medal, Afghan Campaign Medal With Bronze Star, Armed Forces Service Medal With Bronze Star, Military Outstanding Volunteer Service Medal, Global War on Terrorism Service Medal, Armed Forces Reserve Medal, Overseas Service Ribbon, NATO Medal With Bronze Star, Army Aviator Wings, Combat Action Badge, Airborne Wings, Air Assault Wings, and Thai Royal Military Parachutist Badge. Mike has a master of business administration from Webster University.

Michael Bianchi

Judy Estrin

Jennifer Hofmann, a pioneer in the field of virtual classrooms, is the president of InSync Training, a consulting firm that specializes in the design and delivery of virtual and blended learning. Featured in Forbes Most Powerful Women issue (June 16, 2014) as a New England Women Business Leader, she has led InSync Training to the Inc. 5000 as the tenth Fastest Growing Education Company in the U.S. (2013).Hofmann is the author of The Synchronous Trainer’s Survival Guide: Facilitating Successful Live and Online Courses, Meetings and Events (Pfeiffer, 2003), Live and Online! Tips, Techniques, and Ready-To-Use Activities for the Virtual Classroom (Pfeiffer, 2004), and How To Design For The Live Online Classroom: Creating Great Interactive and Collaborative Training Using Web Conferencing (Brandon Hall, 2005). Additionally, she is a chapter contributor to The Handbook of Blended Learning (Pfeiffer, 2006), The AMA Handbook of E-Learning (The American Management Association, 2003), and The ASTD Handbook for Workplace Learning Professionals (ASTD, 2008, 2014). She has co-authored, with Nanette Miner, Tailored Learning: Designing the Blend That Fits (ASTD, 2009), a book focused on taking advantage of distributed technologies to create the best blended training solution possible.Her most recent projects include a monthly Training Magazine Online series titled Virtually There and her newest book Body Language in the Bandwidth – How Facilitators, Producers, Designers, and Learners Connect, Collaborate & Succeed in the Virtual Classroom (2015).Follow Jennifer Hofmann at her blog, Body Language In The Bandwidth at http://blog.insynctraining.com or on Twitter @InSyncJennifer.

Jennifer Hofmann

Bruno Neal is a scholar and a learning and development authority. He has written dozens of articles on learning and development, two Infoline__™ issues on Informal Learning and Quality in Learning and Development, and one TD at Work™ on Learning and Development in Healthcare. He is a Certified Professional of Learning and Performance (CPLP), and currently works as an L&D leader for Indiana University Health. He has been appointed to the 2010, 2011, 2012, 2013, 2014, and 2015 Board of Examiners for the Malcolm Baldrige National Quality Award, a judge of the 2011, 2012, 2013, 2014, and 2015 Association for Talent Development (ATD) BEST Award, and Chair of the award committee since 2014. Neal was awarded with the highly esteemed American Society of Training & Development BEST Award in 2009, and part of the team awarded with the same achievement in 2011. He also was awarded with the Champion of Learning Award Certification for his contribution to learning and professional development in 2011. In 2015, Neal received the Global Training & Development Leadership Award at the World Training & Development Congress in Mumbai (India) for his contributions to the international learning and development community.Neal also serves as contributor for ATD’s T+D Magazine. In addition, he has spoken at ATD International Conference & Exposition, local chapters of ATD across the United States, Cancer Treatment of America, Training Magazine conference, the Training and Education chapter of the National Association of Electric Distributors (NAED), Medical Users Software Exchange (MUSE), and ATD’s Learn from the BEST conferences.

Bruno Neal

Entering his 23rd year with the Franklin Covey Company, Scott Miller serves as the chief marketing officer and executive vice president of thought leadership. He is the host of FranklinCovey sponsored On Leadership with Scott Miller — a weekly leadership webcast, podcast and newsletter that features interviews with renowned business titans, authors and thought leaders and is distributed to more than five million business leaders — as well the weekly radio program Great Life, Great Career with Scott Miller on iHeart Media’s KNRS 105.7. This radio program and podcast provides insight and strategies drawn from FranklinCovey’s leadership principles and from Miller’s career and personal life experience to assist listeners in becoming more effective as business leaders and to improve their personal performance.Miller leads the strategy, development, and publication of FranklinCovey’s bestselling books and thought leadership, which provide the framework for the company’s world-renowned content and solutions. He is the author of FranklinCovey’s upcoming, Management Mess to Leadership Success releasing in June, 2019 (Mango Media). He is also co-authoring Everyone Deserves A Great Manager, The 6 Critical Practices for Leading A Team, scheduled to be released in October 2019 (Simon & Schuster).In his previous roles as executive vice president of business development and chief marketing officer, Scott led the global transformation of FranklinCovey’s brand and prior to that as general manager of client facilitation services, Miller worked with thousands of clients and client facilitators in numerous markets in over 30 countries. He has presented to hundreds of audiences across every industry and loves to share his own, unique leadership journey, in today’s culture and world that greatly values unfiltered leadership.Miller joined the Covey Leadership Center in 1996 as a Client Partner with the Education Division, which focused on serving K-12 schools and higher education. He also served as the General Manager of FranklinCovey’s Central Region for six years in Chicago.Miller began his professional career in 1992 with the Disney Development Company (the real estate development division of the Walt Disney Company) as a founding member of the development team that designed the new town of Celebration, Florida.

Scott Jeffrey Miller

Tamra Chandler is founder and CEO of PeopleFirm LLC, one of Forbes 2018 "America's Best Management Consulting Firms." Tamra spent her 30-year career developing effective ways for people and organizations to perform at their peak. She is a nationally-recognized thought leader and speaker and author of How Performance Management Is Killing Performance – and What to Do About It. Her latest book, Feedback (And Other Dirty Words), was published June 2019.Tamra started PeopleFirm with a vision to deliver measurable, meaningful results using people-centered solutions. PeopleFirm has become a go-to partner in its field and consistently earns local and national recognition as a top place to work.Previously, Tamra was managing partner for Arthur Andersen's PNW Business Consulting practice, and executive in charge of People and Solutions at Hitachi Consulting. She holds a BS in Electrical Engineering from Montana State University and a MBA from the University of Washington.

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