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Kerry Patterson is coauthor of four New York Times bestsellers and corporate training programs of the same title: Crucial Conversations, Crucial Confrontations, Influencer , and Change Anything . He is a cofounder of VitalSmarts, an innovator in corporate training and organizational performance. www.vitalsmarts.com

Kerry Patterson

Usually, we find that beneath the surface of persistent problems lies a host of unresolved issues. If we’re not talking about the right issue or the root of the issue, the problem will remain unresolved and may even get worse.

How to Address Repeated Bad Behavior

To some degree, we all spend time trying to influence others to think and act differently than they do—coworkers, family members, children, neighbors, friends, and so on.

Four Change Management Tips Every Leader Can Use

Influencing Employee Motivation

Why Learning Is Never Enough: Implementing a Multi-faceted Change-Management Strategy

When an employee decides to take another job, should an employer make a counteroffer, usually in the form of a pay increase, in the hope of retaining that employee?

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