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Kevin Smith is chief operating officer for ProTrain.

Kevin Smith

Governments worldwide are now trying to bring labor policies in line with this new economic reality. The goal is to future-proof the labor force by creating a workforce as dynamic as the economy it fuels.

Enabling a Multi-Generational Labor Force

Kevin Farrell is director of instructional design and development for training and knowledge management at Liberty Mutual Insurance. In his role, he is responsible for learning solutions that onboard and drive frontline performance in sales, service and claims. Prior to Liberty, Farrell served as vice president of corporate marketing, communications and training at Conservation Services Group where his team was showcased for the governor of Massachusetts. Prior to that, he served as director of learning technology in leadership and organization development at Fidelity Investments, earning an award from Brandon Hall for innovation in learning technology. Farrell received his MBA from Suffolk University in Boston, Massachusetts, and a BS in marketing from Bryant University in North Smithfield, Rhode Island.

Kevin Farrell

Sales managers who can’t find time to work one-on-one with their reps can transform their process with adaptive sales coaching.

Disrupt Sales Management Through Adaptive Coaching

In this installment, Patti Shank discusses whether training needs to be different for young workers, who have grown up with technology at their fingertips.

What Do You Know: Should We Train “Digital Natives” Differently?

Diane Valenti details how to structure onboarding so new sales reps absorb information and incorporate it into their work routine—rather than feel overwhelmed.

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