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Laura Price

Spring 2011 - The Public Manager

From Back Room to Board Room: Federal CFO Role in Managing the Cost of Government

There are many times in our day-to-day work that we are confronted with a challenge, but we miss the opportunity. We are either blinded by the challenge or label it as an obstacle and select a reaction from our usual archive of responses. This space between the stimulus and the reaction is the moment of opportunity. It is a moment that requires a new mindset. We can be reactive or creative. How we respond is determined by our perspective. Do we see this new world as one with opportunities, or endless obstacles? If we encounter change and are reactive, there will be a very high price to pay. If an individual can become aware of the moments of opportunity in their work, they can drive agility, be adaptive, remain relevant, and stay ahead of dynamic change.
This session will lift you up and motivate you to reexamine your tired assumptions, methods, and beliefs, and provide a simple formula with tools to address the challenges of your everyday work environment. On the other side of the challenges lies opportunity! Driving agility will enable us to seize them.
In this webcast, you will:

Learn how to overcome knee-jerk reactions and legacy thinking.
Learn the power of challenging the status quo by asking a question.
Learn about the drivers of innovation.
Explore the inside influences at your work.
Learn about the three Rs to find new solutions to old programs.
Learn how to pull it all together and use a thinking process for driving agility and innovation in your work.


Driving Agility

Laura Goodrich is an internationally recognized expert in change and the future of work. She has spent more than 20 years as an innovator, speaker, coach, and advisor. Her global perspectives on workplace dynamics and change have earned her the reputation as someone who can create positive outcomes in even the most challenging workplace dynamics.Leveraging extensive experience as an entrepreneurial technology leader and global workforce change expert who is always looking for an innovative way to challenge the status quo, she is a valuable asset for organizations that are working on transforming from smaller to larger size, or on change management initiatives and organizational development. Her broad areas of expertise include research, human dynamics, executive coaching, strategic change, organizational transformation, global workforce innovation, and interactive cinematic microlearning programs.Laura has authored, hosted, and produced 10 internationally distributed cinematic microlearning programs for business and industry, and has hosted three television shows and a national radio program. She and her business partner are pioneer producers of cinematic microlearning programs that leverage filmmaking methods, coaching, and storytelling into a designed process that drives true change.Laura is the award-winning author and producer of the book Seeing Red Cars: Driving Yourself, Your Team and Your Organization to a Positive Future, and the Creating a Mindset for Changecinematic microlearning program. These are the culmination of her dynamic philosophy and two decades of research on trends and the future coupled with extensive experience in business.

Laura Goodrich 

Now is the time. Your organization is in change. Getting your team members focused on the right things is critical. Implementing a blended solution that leverages the best of the human side of change with a cinematic microlearning process is key.
In this webcast, you will learn:

what a cinematic microlearning process is and how it can bring value to your organization
how to utilize a microlearning program as a piece of a larger strategic plan
the importance of messaging, microlearning, self-reflection, questions, and digital tools
how different generations view blended learning and microlearning
how to be a change champion in your organization.
 


Driving It Home: Real Change Is Not an Event, It's a Process

Laura Harper is the Director of Talent Management for Honeywell. In this role, she is responsible for leading enterprise-wide talent management initiatives and partnering with business Organization Development & Learning (OD&L) professionals across Honeywell in providing tools, expertise, and process excellence in talent management practices. She has over 20 years of experience in Human Resources, both as a generalist and specialist and has led several global projects for Honeywell, including development and implementation of Honeywell’s coaching framework and learning program.

Laura Harper

Laura Moats is an instructional designer and technical writer for eLearning MTO. She helps clients produce and deliver training and documentation using her 20+ years of experience as an instructional designer, developer, technical writer, and translation manager. Laura has worked across many disciplines from healthcare, to nano-technology, to major relief programs delivered in developing nations. Laura has managed projects for translation in over 18 languages. She also can guide you through the process of determining the best method for delivering your training, be it e-learning, ILT, micro-learning, e-books, or a combination of these to deliver the training in the medium most appropriate for the student and content.

Laura Moats

Perfect foundational coaching skills, processes, and tools through practice sessions and scenarios in this three-day intensive course. 

Coaching Certificate

Today’s economy is … challenging. On top of that, some organizations are still adapting to the changes caused by the COVID-19 pandemic, like distributed teams, remote meetings, and hybrid offices. The need for strong leaders is more significant than ever in light of those obstacles.Strong leadership skills are essential for managers to build and lead engaged, innovative teams prepared to handle today’s challenges. And the key to being a strong leader might be different from what you think. In an ELB Learning webinar, Kristie DeLoreto, SVP, Client Solutions, and Laura Doerr, VP, Operations at ELB Learning, demonstrated why empathy matters in leadership.Empathy in leadership is the ability to relate to and connect with people to inspire and empower their lives. However, it’s important for leaders to understand the difference between empathy and sympathy. “It’s a very gray line,” said DeLoreto. “I think you either kind of understand it, or you need to practice to get better at being more empathetic or knowing the difference between those two.”Lack of Empathy vs. EmpathyYou may have worked in environments where the first second somebody has performance problems at work, the automatic response is to say, “You’re out.”That is an example of a lack of empathy. Unfortunately, this can be fairly standard in our business world. Someone walks into your office and says, “Your numbers have been down for the third quarter in a row. You have to pick up your numbers. Otherwise, I can’t guarantee what the future will look like.”How inspired is that person going to be at work the next day? On the flip side, here’s the empathetic approach.Someone walks into your office and says, “Your numbers are down for the third quarter in a row. Are you okay? I’m worried about you. What’s going on?”We all have performance issues. Maybe someone’s kid is sick. Maybe they’re having problems in their marriage. We don’t know what’s going on in their lives, which will affect their performance at work. Empathy means being concerned about the human being, not just their output. Most people don’t want to be bad performers; they want to do a good job. Leaders must remember this.Exercising empathy can help leaders build teams, hire employees, and work with clients.Building teams. According to a 2022 Gallup report, employee engagement has dropped over the last several years to 32 percent, and 17 percent of employees are actively disengaged. Recognizing and respecting your employees’ emotions—even the negative ones—is a powerful way to connect with them. Empathy lays the groundwork for mature leadership and connecting with your workers as people.Hiring employees. Empathy is also important in the hiring process. It gives insight into another person’s motivations and helps you judge whether a candidate is right for a position. “If you look at your candidate with empathy, you can see the person and the human they are. And if they’re going to bring that to the table and bring those right skills and the right fit culturally, and all those other pieces just by thinking about that,” said DeLoreto. Working with clients. By employing empathy in your conversations with clients or subject matter experts, you can better understand their pain points and get on the same page. Having an open, thoughtful, empathetic conversation—especially with difficult clients—where you align and get on the same page will improve your relationship. In addition, empathy allows you to understand how another person is likely to behave, which can be powerful in negotiations.Why Leadership Training Can HelpDuring the webinar, DeLoreto polled the audience, asking who had worked for a leader who lacked empathy at any point in their career. The response was a resounding 95 percent “YES.”Effective leadership training needs to include soft skills training such as empathy. While there will always be a demand for training on hard skills, at ELB Learning, we’re seeing more and more clients come to us for manager and leadership development.

Most Important Skill for Leaders Is Empathy—Here’s Why

Being strategic about the process creates the best environment for success, allowing individuals to make the most out of a gap in work. A big part of this success focuses on the transition and uncovers the motivations behind habits and behaviors so p

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