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Lizette Zuniga is an organizational development consultant who specializes in measurement and cross-cultural talent development. She holds an M.S. degree in psychology from Georgia State University, and a PhD in leadership and HRD from Barry University. She co-authored the book Measuring the Success of OD with Jack and Patti Phillips, and has published several articles and case studies on needs assessment, ROI, and organizational culture.

Lizette Zuniga

May 2015 - TD Magazine

Managing the Global Learning Experience

How to Tell the CEO His Baby Is Ugly

Ch-Ch-Changes

Geeky “Measurement” Cultures

Benefits of ROI for OD Projects

Today's economic and political climate requires organizations to adjust to new global and environmental challenges, emphasizing the strategic role of organization development (OD.) This raises the question as to whether OD interventions are effective and show value. Jack and Patti Phillips, along with Lizette Zuniga--experts in the practice of ROI measurement--have a new book describing the use of ROI to measure the success of OD. In addition to describing the measurement process, the book contains case studies that demonstrate how the ROI Methodology is applied to OD interventions. Join Patti for an interactive webcast describing how you can measure the success of OD. Organization development practitioners will be able to:

Determine how particular OD interventions drive business results
Calculate the ROI on OD interventions
Identify techniques to isolate the effects of OD interventions.


Measuring the Success of Organization Development

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains

ATD Links Archive - ATD Links

OD practitioners tend to be more socially driven (to help others) rather than financially driven. So what would drive an OD practitioner to pursue return-on-investment?

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