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Currently, Marianne is responsible for the design and delivery of a customer service initiative focused on improving the customer experience for American Airlines. With a focus on customer-facing workgroups (Airport, Reservations, and Flight Service), a five-year road map has been developed to guide our team members toward delivering a differentiated customer experience.Prior to joining the Customer Planning team, Marianne’s focus was marketing. With more than 20 years of experience in brand and identity, she joined American in 2012 and helped develop the new American Airlines logo.

Marianne Cline

Marianne Pantalon, is a licensed clinical psychologist and executive coach. She is the co-founder and COO of the Center for Progressive Recovery and a senior facilitator at the Interpersonal and Group Dynamics Program at Yale University School of Management. As the chair of the CT Psychologically Healthy Workplace Program, Marianne enjoys promoting the growth of psychologically healthy practices in the workforce of Connecticut. She is also an experienced instructional designer.

Marianne S. Pantalon

Innovation is imperative today. In the face of global competition and the explosion of technology, businesses must decipher the clues that unlock innovation potential. In the new ATD book Solving the Innovation Mystery: A Workplace Whodunit (ATD Press, October 2016), seasoned leadership authority and former FBI agent Steve Gladis solves the innovation equation.Innovation = Talent + Environment + Process. Gladis’s Solving the Innovation Mystery presents this formula for systematic innovation, paving a straight path to commercializing creative workplace solutions. Gladis’s clients at public companies, government agencies, and nonprofits rely on this methodology to remain productive and adaptive.The formula is simple. Take a promising idea; gather talented people who are cognitively diverse, engaged, and have a growth mindset; and put them in an environment that is safe, supportive, and purposeful. Then give them an effective and efficient process that is reliable and repeatable. This precise combination of coaching, problem solving, and entrepreneurial models works.Gladis’s innovation equation has been adapted by government agencies, corporations, and nonprofits of different missions and sizes. “The ‘Innovation Equation’ is simple in its components, but the potential it creates when applied is staggering,” writes ATD president and CEO Tony Bingham in his foreword to Solving the Innovation Mystery.Woven throughout the book is a detective start-up story of sorts to illustrate Gladis’s innovation thesis that a safe, trusting culture is essential for creativity to thrive and for innovation to take root.“It’s time to stop counting on eureka moments that may or may not come and examine the slower-moving truth about how innovation actually happens,” explains Gladis. Solving the Innovation Mystery presents the proven innovation equation that empowers any company to reliably and consistently innovate and adapt to change.Solving the Innovation Mystery is available to librarians, career centers, and other reviewers on NetGalley through October 31, 2016. Professors are invited to request a desk copy from the publisher at www.td.org/DeskCopy.About the AuthorA leadership speaker, author, and executive coach based in Fairfax, Virginia, Steve Gladis is an authority on the subject of leadership. CEO of Steve Gladis Leadership Partners, a leadership development company, he is the author of 21 books on leadership and a professor at George Mason University. His company works with businesses, associations, and U.S. government agencies, and he speaks regularly at conferences and corporate gatherings. A former faculty member at the University of Virginia, Gladis also served as an FBI special agent and was a decorated officer in the U.S. Marine Corps. His company donates a significant portion of corporate profits back to the community. Among his most recent books are Positive Leadership: The Game Changer at Work; Smile. Breathe. Listen: The 3 Mindful Acts for Leaders; and this, his latest, Solving the Innovation Mystery: A Workplace Whodunit.About the ATDThe Association for Talent Development (ATD), formerly ASTD, is the world’s largest association dedicated to those who develop talent in organizations. These professionals help others achieve their full potential by improving their knowledge, skills, and abilities.ATD’s members come from more than 120 countries and work in public and private organizations in every industry sector. ATD supports the work of professionals locally in more than 125 chapters, international strategic partners, and global member networks.

New ATD Book Offers Fuel for Corporate Innovation Engines

Vice president of Interaction Research Institute (IRI) since 1975, Barb Affourtit is the designer of the STATMAN: Statistical Management software and the marine advisor rapport assessment program.A specialist in performance improvement, she assists organizations in developing performance measures that align with strategic objectives and conducts customized on-location training and facilitation in survey development/analyses, customer service excellence, and intercultural adaptation.Barb develops the sampling, administration, validation, and analytical methodologies for all the surveys conducted by IRI, including onboarding and exit surveys to isolate factors with the greatest impact on employee retention. She has experience with all types of surveys. She creates online questionnaire instruments and reporting systems to dynamically display findings.Barb worked with numerous healthcare organizations to compare key administrative and clinical indicators to discover critical contributors to patient recovery. She conducted pre-deployment training and post-deployment evaluation of marine corps advisors working with Afghan and Iraqi security forces.Barb enjoys guiding teams within client organizations to enhance existing surveys and derive new customer and employee surveys.

Barb B. Affourtit 

Russ is a Director in Deloitte Consulting’s Human Capital practice and has over 30 years experience in consulting, industry, and technology. He has a strong understanding of human capital strategy and how it applies to the business with deep knowledge in Talent Management solutions and technologies, as well as Business and Workforce Intelligence. Russ is the co-leader of Deloitte Consulting’s US Workforce Analytics team, which is focused on creating a world-class workforce analytic’s service offering combining our deep knowledge in human capital strategy and program implementations with advanced business intelligence capabilities to gain visibility into data so that our clients can make informed and timely "data-driven" business decisions. Russ is also the Lead Human Capital Partner on the Disney account and works closely with the account team to deliver innovative Workforce solutions and services to the client. Prior to joining Deloitte, Russ was the founder and CEO of a ventured-backed human capital software company specializing in workforce alignment and analytics technology. He established the business, oversaw the growth of the company and the deployment of the technology into large-scale, Fortune 200 companies. Russ is a former infantry officer in the United States Marine Corps, and holds a B.A. degree in communications from Rutgers University.

Russ Clarke

Maureen C. Orey is an award-winning international speaker, expert facilitator, and executive coach with more than two decades of experience in the fields of communication, resilience, leadership, training, diversity, and inclusion. She has worked in many industries, including technology, healthcare, construction, hospitality, and education. Her client list includes Boeing, Sony Corp, Scripps Health, SHARP Healthcare, San Diego State University, the Scaffold Industry Association, the Association for Talent Development, the City of San Diego, the US Marine Corps, and the US Navy. As the founder and CEO of the Workplace Learning & Performance Group, Maureen is dedicated to working with inspired individuals and organizations to build their resilience through effective communication, diverse teams, and inclusive leadership strategies.Maureen is co-author of the bestselling Communication Skills Training (ASTD Press 2004; ATD Press 2014), A Year of Resilience (Stay Afloat Press 2020), and Successful Staffing in a Diverse Workplace (Richard Chang Associates). She is a Certified Professional in Talent Development (CPTD), holds a doctorate in organizational leadership, a master’s in education from the University of San Diego, and a bachelor’s degree in psychology from San Diego State University. In addition to her work in the private sector, she currently serves as adjunct professor at University of California, San Diego, teaching courses on leading and managing change.Among her many professional recognitions, Maureen was honored with the ATD 2017 Dissertation of the Year award for her research on the career benefits and ROI of volunteer leadership. She has been recognized as an outstanding Instructor of the Year for San Diego State University’s College of Extended Studies and her company, the Workplace Learning & Performance Group, is proud to be the winner of the San Diego Regional Chamber of Commerce’s Small Business Awards.Maureen is passionate about resilience, balance, and embracing the differences that make us strong. Originally from San Diego, she is a proud mother of three children and enjoys sipping a nice red wine and staying afloat on her boat in Coronado, California.

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